WLP enables organisations to solve complex problems and deliver real and sustainable improvement. Improvement focuses on process, quality and customer service improvement resulting in real impact for customers and the organisation.

The approach used and taught is known as Lean Six Sigma. Lean Six Sigma is an acknowledged approach proven in many Councils and Blue Chip companies. It is a technique equally applicable to analysing and improving a paperwork or computer process as it is to delivering real benefits from a stream of activities to perform a service.

Organisations have long been striving to improve productivity and reduce quality losses in their bid for cost savings and im[roved performance against indicators. The Lean Six Sigma improvement methodology seeks to deliver less than 3 in a million defects!! and reduce waste.

Many councils are encompassing Lean Six Sigma and reaping huge benefits through solving long standing problems or looking at their processes in a new and analytical way. Whether it is reducing the administration cost of providing the school bus service or providing a better customer enquiries response system. Lean Six Sigma Process Improvement will systematically deliver the solutions.

Whether you are in Local Authority services, the National Health Service (NHS), or other service providers then Lean Six Sigma Process Improvement can help you to reduce cost whilst improving the service to your customers.

WLP delivers these benefits either through direct involvement with the process or through supported training and development of internal personnel.

With many years experience of improving processes and the supporting systems WLP can successfully apply the Lean Six Sigma approach to your situation.

Typical benefits that can be delivered:

• Improved customer service and experience.
• Improved process flow.
• Reduced total errors in form filling and hence rework.
• Improved communication (common language).
• Reduced inventory or work in progress.
• Improved effectiveness.
• Improved capacity and output, quality and reliability.
• Improvements leading to bankable savings.

For further information or a no obligation face to face discussion please contact WLP.