The most consistently successful Local Authorities know that surveys are an important key to maintaining and improving performance standards. Done properly, by professionals, surveys will not only deliver objective, up-to-the-minute actionable information, but also provide an effective positive public relations tool.

WLP is highly experienced in surveys of all types and sizes. Our team can provide support and delivery throughout the entire process from survey and questionnaire design through recruitment and interviewing to analysis, key recommendations and monitoring the effectiveness of any new measures that may be implemented.

Eschewing the aggressive and over-bearing tactics so often encountered in this field, our researchers are adept at recruiting respondents and obtaining accurate, detailed information.

WLP offers comprehensive service including:

• Survey Design.
• Unobtrusive testing (mystery shopping).
• Qualitative Surveys (in-depth and semi-structured).
• Quantitative Surveys (street and telephone).
• Customer or client surveys.
• Benchmarking.
• Survey Analysis.
• Monitoring Implementation.

For further information or a no obligation face to face discussion please contact WLP.